Ordering & Delivery
What is the return policy?
We want you to love every cookie you receive. Because our products are freshly baked and perishable, we cannot accept returns. However, if your order arrives damaged or there is a problem with your purchase, please reach out within 24 hours and we'll work with you to make it right.
Do you ship your cookies?
At this time, Doughin' It offers local delivery and pickup only. Shipping is not currently available through our website.
If you are interested in having cookies shipped, please contact us through our Contact Form. Depending on the order size, destination, and time of year, we may be able to accommodate special shipping requests on a case-by-case basis.
how far in advance should I place my order?
We recommend placing cookie orders at least 1–2 days in advance and fresh sourdough bread orders at least 2–3 days in advance.
Everything at Doughin’ It is made fresh, so ordering ahead helps us make sure your treats are baked and ready when you need them. For larger or specialty orders, we recommend giving us a little extra notice so we have plenty of time to accommodate your request.
Can I place a same-day order?
Sometimes! While we recommend ordering in advance whenever possible, we understand that sometimes you need cookies at the last minute. If you’re hoping to place a same-day order, contact us directly and we’ll do our best to accommodate your request based on availability.
Where are you located for local pick-up?
We are located in the heart of Eltingville, Staten Island! An address will be provided to you at the time of your order.
What areas do you deliver to?
We offer local delivery within 10 miles of our Eltingville location with a $25 minimum order. Orders within 5 miles are available for a $10 delivery fee, while orders between 5 and 10 miles are available for a $15 delivery fee. Not sure if you’re within our delivery area? Contact us and we’ll be happy to check!
Baked Goods & Ingredients
How are your baked goods prepared?
Every Doughin' It cookie is baked fresh in small batches right here on Staten Island using carefully selected ingredients and recipes we love.
Doughin' It operates as a licensed New York Home Processor. Our products are prepared in a home kitchen that is not inspected by the New York State Department of Health. We also handle common allergens, including wheat, milk, eggs, soy, peanuts, and tree nuts, so we cannot guarantee an allergen-free environment.
Do your flavors ever change?
Absolutely! While we have plenty of favorites that stick around, we love keeping things fresh and introducing new flavors throughout the year. Keep an eye out for seasonal creations, our Cookie of the Month, and brand-new flavors added to the menu regularly. You never know what we might be doughin’ next!
How should I store my cookies or bread?
We want your goodies to stay as fresh and delicious as possible! Cookies can be stored in an airtight container at room temperature or in the refrigerator. Cookies made with perishable ingredients should always be refrigerated.
Our sourdough bread is best stored in a paper bag at room temperature and enjoyed within two days. Since our bread is made fresh without preservatives, it won’t stay fresh as long as store-bought bread—and that’s a good thing! If you’re enjoying it the next day, try giving it a quick toast to bring back that fresh-baked texture.
How long do your baked goods stay fresh?
Because everything at Doughin’ It is made fresh, we recommend enjoying your treats sooner rather than later! Most of our cookies stay fresh for about 3–4 days when stored properly, although this may vary depending on the ingredients.
Our fresh sourdough bread is best enjoyed within 2 days. Since we don’t use preservatives, it has a naturally shorter shelf life—so don’t wait too long to dig in!
Do you offer gluten-free, dairy-free, or vegan options?
Yes! We offer several gluten-free cookie options, which are clearly identified on our menu. While we don’t currently offer dairy-free or vegan cookies as part of our regular lineup, we’re always working on new recipes and hope to add more options in the future. If you have a specific dietary request, please contact us directly—we’re always happy to see what we can do!
Do your baked goods contain nuts?
Some of our baked goods contain peanuts, tree nuts, or nut-based ingredients. Ingredients are listed with each item on our menu, so we encourage you to review them carefully before ordering.
Please note that all of our baked goods are prepared in the same kitchen, where nuts and other common allergens may be present. If you have a food allergy or specific dietary concern, please contact us before placing your order and we’ll be happy to provide additional ingredient information.
Custom & Event Orders
Do you offer custom cookie orders?
Absolutely! We love bringing your ideas to life. Whether you have a particular flavor in mind, want to put a creative spin on one of our existing cookies, or are looking for something special for an occasion, reach out and tell us what you’re thinking. We’ll work with you to create something that’s uniquely yours!
Do you offer bulk orders for events or businesses?
Absolutely! We’re happy to accommodate bulk orders for parties, celebrations, corporate events, community events, or just about any occasion that calls for a lot of cookies! For larger orders, we ask that you contact us at least two weeks in advance so we have plenty of time to plan, bake, and make sure everything is ready for your event.
Have something specific in mind? Reach out to us and we’ll be happy to discuss your order and see how we can make it happen.
Can I order cookies for corporate events, schools, or fundraisers?
Of course! We’d love to help make your next corporate event, school function, fundraiser, or community event a little sweeter. Whether you’re looking for treats for your guests, a special thank-you, or cookies to support an upcoming event, contact us and tell us what you have in mind.
We recommend reaching out at least two weeks in advance so we have plenty of time to work with you and prepare your order.
Can I include a gift message with my order?
Of course! If you’re sending some Doughin’ It goodies to someone special, you can add a personalized gift message when placing your order. Just include your message on the order page and we’ll make sure it’s included with your treats—because cookies make a pretty great gift!
About doughin' it
Who is Doughin' It?
Born and raised on Staten Island, Drew is the baker behind Doughin’ It! He graduated from the Institute of Culinary Education (ICE), where he earned diplomas in Pastry and Baking Arts and Bread Baking.
Drew is passionate about creating artisan breads — especially anything sourdough — and is always eager to learn new techniques, experiment with new flavors, and create delicious recipes to share with others.
Doughin’ It is the realization of Drew’s dream: a place where he can share his love of baking and bring a little happiness to others through freshly baked breads, cookies, and other sweet treats. For Drew, the greatest joy is sharing a little piece of that dream with you.
Are your cookies baked fresh?
Absolutely! Our cookies are baked fresh to ensure they’re soft, delicious, and ready to enjoy when they reach you. We believe a great cookie should taste like it just came out of the oven—and that’s exactly what we aim to deliver with every order.
What makes Doughin' It different?
At Doughin’ It, we believe great baked goods should be made with a little creativity and a whole lot of love. Everything we make is locally baked right here in Staten Island, with unique flavors, fresh ingredients, and new creations being added to the mix all the time.
But what really makes us different is the personal touch. We’re a small, local business, which means we can listen to our customers, try new things, and have a little fun along the way. Have an idea for a cookie flavor? Looking for something special you don’t see on the menu? Just ask! We’re always happy to work with you and see what we can create.
What is the most popular cookie flavor on Staten Island?
While we think they’re all pretty irresistible, Biscoff Dream is definitely a fan favorite! This buttery cookie is packed with crunchy Biscoff pieces and rich caramelized flavor for the perfect combination of sweet, buttery, and crunchy.
Of course, everyone has their favorite—and with new and seasonal flavors joining the menu regularly, there’s always another contender for the top spot!